how does TQM works

Total quality management, or TQM for short, is a business management policy which attempts to instill an awareness and drive toward quality in all parts of a business's operations. Total quality management is a customer centric business strategy in that its focus on quality always relates to customer satisfaction with a product or service. The aim of this system is to create long term success through a base of highly satisfied customers with loyalty to the company due to the great quality and care taken to ensure all of their needs are met up to their expectations.